Refund policy

At Arosé, we want you to be completely satisfied with your purchase. We offer a straightforward 30-day return policy from the date you receive your item. Please review our full policy below to ensure a smooth return process.

📦 Eligibility for Returns

To qualify for a return, your item must meet all of the following conditions:

• Condition: Must be in the same condition as when received—unused, unworn, with tags intact, and in its original packaging.
• Proof of Purchase: A valid receipt or proof of purchase must be provided.

🚫 Items that do not meet these conditions will be rejected and returned to the customer at their own expense.

✉️ How to Initiate Returns

To begin a return, you must contact us at aulia1590@hotmail.com before sending back any items.

1. Contact Us: Email us with your order number and return reason
2. Approval Process: If your return is approved, we will provide you with a return shipping label and clear instructions
3. Return Shipping: Package the item securely and send it to our return address

📍 Return Address: Unit 3/38 Hudson Street, Hurstville New South Wales 2220, Australia

🚫 Unapproved Returns: Items sent back to us without prior approval will be rejected and returned to you at your expense.

🛠️ Damaged or Incorrect Items

Upon receiving your order, thoroughly inspect all items.

If you receive a defective, damaged, or incorrect item, you must contact us within 48 hours of delivery at aulia1590@hotmail.com with detailed evidence (photos or videos).

If a defect or error is verified, we will provide a return label and either issue a replacement or a full refund, as applicable.

Claims made after 48 hours of delivery will not be accepted.

🚫 Non-Returnable Items

The following items are non-returnable under any circumstances:

❗ If you are uncertain about whether your item is eligible for a return, contact us before making a purchase.

🔄 Exchanges

Exchanges are only accepted for defective, damaged, or incorrect items.

• First return the original item following the approved process
• Once accepted, place a new order for the desired item

💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.