FAQ

Orders are processed within [X] business days (excluding weekends and holidays) after we receive your order confirmation. Once shipped, you'll get a tracking email right away.

Shipping fees are calculated at checkout based on your location and selected shipping option.

• Standard Shipping: [X–X] business days
• Express Shipping: [X–X] business days

Note: Delivery times may vary by destination.

Yes! Once your order ships, we'll send a confirmation email with your tracking number, which will activate within [X] hours.

We currently ship to [List countries/regions]. We do not ship to P.O. boxes, APO/FPO addresses, or restricted areas.

Yes, customers are responsible for any customs duties, taxes, or import fees charged by your country. These are not covered by Arose.

We're not liable for losses or damage during shipping. However, if something happens, please contact the shipping carrier or email us. Keep your packaging and damaged items for the claims process.

Please refer to our Refund Policy for full return and exchange details.